Our Golden Warranty
Our Golden Warranty is valid for 30 days from the date of order receipt and applies to all luxury perfumes, reed diffusers, air fresheners, car perfumes, and Bakhoor collections. This warranty covers:
Receipt of a damaged or defective product.
Receipt of an incorrect item.
Missing or incomplete items in your order.
Please Note:
• Promotional bundles and sets are not eligible for partial returns.
• If a manufacturing defect is confirmed, we will replace the product immediately at no additional cost.
General Return Conditions
Original Packaging
The original product box must be included. Returns consisting of the bottle or product alone will not be accepted.
Non-Returnable Items
All bespoke or custom-made fragrance creations and opened cosmetic products are non-refundable and non-exchangeable unless they arrive defective.
Refund Processing
Refunds are processed to your original payment method within 7–21 business days.
Policy Rights
Qyaq reserves the right to decline warranty return requests in cases of product misuse or repeated, unreasonable return behavior.
Easy Returns & Exchanges
To initiate a return or exchange request, please contact our support team via WhatsApp at +91 99199 10608 or through our Contact Page. +91 99199 10608 or visit our Contact Page.
Damaged Items
If your order arrives damaged or incorrect, Qyaq covers all associated return costs, provided the request is submitted within 30 days of receipt.
Exchanges
Exchanges are subject to product availability. A restocking or processing fee may apply to non-defective returns.
Note: Products purchased online cannot be returned or exchanged at wholesale distribution partners or third-party boutiques.