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Frequently Asked Questions (FAQs)
Let us answer everything you want to know about our luxury fragrances & services:
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Explore our collections by scent profile. Whether you prefer the depth of woody oriental perfumes or the lightness of floral-citrus blends, we help you find the scent that defines your personality.
Yes. We specialize in customized perfume creation. Our perfumers work directly with you to craft a unique scent identity for personal use or special events. Please contact us for a consultation.
Apply your fragrance to pulse points—wrists, neck, and behind the ears—immediately after moisturizing.
Yes. Every perfume is presented in our signature premium packaging. We also provide elegant gift bags upon request, perfect for gifting your luxury artisanal perfumes.
Yes. When checking out, simply select the “Deliver to another person” option and provide the recipient’s details.
Yes, discount codes can be applied to eligible items, subject to the terms of the specific promotion. You can view the terms and conditions by entering the coupon code in the discount box before finalizing your payment.
We strive for complete satisfaction. If you are not satisfied with your purchase, please contact our support team via WhatsApp at +91 85910 84877.
Returns: Upon verification, refunds are processed within 7–14 business days (minus applicable processing fees).
Exchanges: Exchange requests must be submitted promptly. Please note that return/exchange policies may vary by product category.
Returns: Upon verification, refunds are processed within 7–14 business days (minus applicable processing fees).
Exchanges: Exchange requests must be submitted promptly. Please note that return/exchange policies may vary by product category.
At Qyaq, we prioritize your experience. If you receive a damaged product, a product different from your order, or a missing item, please contact us within 7 days of delivery. We will cover the return costs and ensure the issue is resolved immediately.
We offer a guaranteed fragrance experience. If you encounter a manufacturing defect with your luxury perfume, reed diffuser, car perfume, or Bakhoor, we provide a seamless exchange or refund process to ensure your complete comfort.
Mumbai/Local: Express delivery options are available for local customers.
Domestic (India): Delivery within 3–7 business days.
International: Delivery within 7–14 business days. Shipping costs are calculated based on your destination at checkout.
Domestic (India): Delivery within 3–7 business days.
International: Delivery within 7–14 business days. Shipping costs are calculated based on your destination at checkout.
Yes. International orders may be subject to customs duties and taxes, which are determined by the policy of the destination country.
For wholesale purchases of perfume oils, private label projects, or bespoke custom fragrance services, please contact Mohammed directly at +91 85910 84877 for a personalized consultation.